Not Just Another Remodeling Company – CCI Management Memo

Bill Farnsworth & Scott BlainWe admit it: Custom isn’t the least expensive remodeling option out there. That’s because we’re not just another remodeling company.

When you choose to work with Custom, you’re working with a skilled, coordinated team, inside and out. Together, we deliver a level of excellence that you won’t find anywhere else in the area.

Our extensive remodeling experience helps us offer trusted advice on all aspects of home renovation, from design and product selection to handling code and zoning issues. Equally important, we’ve got a great team in the field that includes our lead carpenters and network of trade professionals.

Of course, some other remodeling companies have talented people out in the field, too. But what separates Custom from the competition are the additional investments we make.

For instance, we maintain a fully staffed office at 1267 Massachusetts Ave. in Arlington Heights. You can call or visit us during business hours to speak with our office manage, bookkeeper, project coordinator or production manager. Our people are here to answer questions promptly, give assistance when issues arise and ensure a superb overall client experience, all of which gives us a real competitive advantage.

Our office also serves as our Kitchen & Bath Design Center. As a dealer, we display cabinetry from three vendors and also present a gallery of our work. We even renovate this space periodically to reflect the latest trends in home remodeling.When you come in to visit, you’ll find it to be a comfortable and professional environment.

We invest heavily in employee education and training so that our team delivers the finest in craftsmanship and customer service. In addition, we maintain a fleet of vehicles and provide branded work clothes for our people — not just for identification, but because it makes clients more comfortable about who is going in and out of their home.

Sometimes clients have smaller requests, like a porch floor that needs a minor repair or a toilet that needs to be changed out. We’re happy to help out in these cases. And no matter how large or small a project, we stand behind our work with a warranty to give homeowners peace of mind.

Investments like these are necessary to stay successful and relevant, and to earn industry accolades (e.g. our annual placement in Qualified Remodeler magazine’s Top 500 Remodelers List and the Remodeling 550 list). Furthermore, these are investments that provide value to the homeowner. Yes, value can be difficult to gauge until a project is completed or even until many years have passed. We’re confident,however, that our design/build approach — honed over our 24 years in business — delivers genuine value every time.

So if you’re wondering what makes Custom different, we encourage you to find out what we’re all about. Check out our website ( to see who’s on our team, read about our design/build approach and review past client projects. Talk to friends and neighbors who have worked with us before. And stop by our Kitchen & Bath Design Center to meet our people and even peruse our large collection of cabinet door samples and displays.

Once you take the time to learn more about us, we’re confident you’ll appreciate the value in choosing Custom.



Custom Contracting, Inc. 1267A Massachusetts Ave. Arlington, MA 02476 Phone: 781-648-2835 Fax: 781-648-0907 Email:

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