Custom Contracting 101 – CCI Management Memo

Scott Blain, General Manager
Scott Blain, General Manager
William Farnsworth, President
William Farnsworth, President

Since so many of you are new to Custom, here’s a quick primer on our business.

Company Snapshot

  • A full-service residential remodeling and general contracting firm that handles all aspects of home renovation, from concept through construction.
  • In business since 1990.
  • Specialties: kitchen renovations, bathroom renovations, major additions.
  • Motto: “Your Neighborhood Remodeler.”

Our Team

  • A core production staff consisting of Certified Lead Carpenters and Certified Remodelers, as designated by the National Association of the Remodeling Industry (NARI).
  • Full-time personnel who answer calls and are responsible for other customer-service duties.
  • A network of skilled trade partners, including electricians, plumbers and designers.

Whom We Serve

  • We began by serving homeowners in Arlington, Lexington, Winchester, Belmont and surrounding communities.
  • Today, our customers also reside in communities including Lincoln, Carlisle, Concord, Weston, Sudbury, Wayland, Newton, Wellesley, Bedford, Waltham and Watertown and beyond.
  • We’ve been known to travel even further for clients who say “Please.”

We Believe In …

  • A holistic approach toward home maintenance, care and improvements: We offer every possible service for your home, including general repairs, plumbing, window installations and much more.
  • A design/build mentality: We take full responsibility for the design, construction and satisfactory completion of your home-improvement project.
  • The lead carpenter system: A Certified Lead Carpenter is onsite at all our projects to handle project management and other key responsibilities.


  • Friendly, personal customer service.
  • Repeat clients and client referrals (the source of 70% of our business).
  • Partnering with customers to achieve their vision for their home.


  • Unreliable contractors who start jobs and then disappear for two months.
  • Unethical contractors who provide a quote and then add in bogus “unforeseen” expenses throughout the project.
  • “Fly-by-night” contractors who specialize in new home construction but try to pass themselves off as remodelers when the new-home market slows down.

Awards & Recognition

  • Named to Qualified Remodeler magazine’s Top 500 list as well as Remodeling magazine’s Big50 and Remodeling550 lists.
  • Winner of many NARI Contractor of the Year Awards.

If you’d like to learn more about Custom, please visit You’ll find a portfolio of our work, client spotlights, past newsletters and much more. And if you ever have a home-improvement project in mind, please call us at 781-648-2835.



Custom Contracting, Inc. 1267A Massachusetts Ave. Arlington, MA 02476 Phone: 781-648-2835 Fax: 781-648-0907 Email:

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