Congratulations to Brenda MacHarrie, who is celebrating 10 years as Custom’s office manager. Brenda, who grew up in Arlington Heights, spent 20 years supporting sales teams before joining Custom in 2009. While she hadn’t worked in the remodeling industry before, she picked up things fast. If you call Custom, chances are Brenda will […]
Category: Our Staff
Welcome Hannah Wirtz to the CCI Team!
Hannah Wirtz joined the Custom team earlier this year as a design assistant. A graduate of the New England Institute of Art (Brookline, MA), Hannah studied interior design. Hannah lives on a farm in Littleton, MA.
CCI Staff News – March, 2018
Custom’s cabinetry specialist, Nikki DeFelice, has been named one of the top designers of 2017 by Bertch cabinets. The high quality and wide range of Bertch styles make these cabinets a favorite among many of our clients. President Bill Farnsworth (far right ) has been named to theboard of directors of […]
CCI Management Memo: Why We Believe in the Lead Carpenter System
Since starting Custom in 1990, one of the mainstays of our firm has been the lead carpenter system. In this Management Memo, we’d like to explain what this system is all about and how it benefits our clients. At Custom, we don’t manage projects from our office. Rather, once the project starts, it’s overseen by […]
CCI Management Memo: What Customer Service Means to Us
For this Management Memo, we thought it would be interesting to get the perspective of production manager Craig Lielasus on what’s involved in delivering first-rate customer service. As he explains, customer service covers everything from the initial call a prospective client makes to our office to the actions of every employee or subcontractor working a […]
CCI Team Member News
Preparing the Next Generation According to many reports, an aging workforce is an issue in the remodeling industry. We’re doing our part to improve the situation by grooming young carpenters in the Custom way to become productive, effective and experienced craftsmen. When possible, we like to offer this opportunity to family and friends of our […]
CCI Subcontractor’s Corner with Ed Teehan
E.R. (Ed) Teehan, Jr., is a master electrician who has been part of Custom’s network of trade subcontractors for two-and-a-half years. Given his strong electrical and people skills, he’s been a perfect fit for us. An Arlington native, Ed attended Ottoson Middle School in Arlington Heights. While in seventh grade, he took part in […]
CCI Team Member News – Daniell Marks a Quarter Century with Custom
Congratulations to Michael Daniell, who recently celebrated 25 years with Custom. He is our longest-tenured employee. When Michael came on board in 1991, we had just three employees. As the company has grown, so too have his responsibilities. Since 2007 he has served as project coordinator, managing initial project preparation, coordinating the permit process, assisting […]
CCI Team Member News – Bill Farnsworth Named EM NARI “Member of the Year”
The Eastern Massachusetts Chapter of the National Association of the Remodeling Industry (EM NARI) held its annual Contractor of the Year Awards in April. The event honors outstanding achievement among the “cream of the crop” of the remodeling industry. This year, the evening included a pleasant surprise for Custom: President Bill Farnsworth received the […]
CCI Team Member News – Meet Karin D’Angelo
Karin has been with Custom for over a year as our full-charge bookkeeper. Over the previous two decades, she held similar positions at various companies and also ran her own independent bookkeeping business. Karin grew up in Medford, where she continues to live with her husband John and their young son Zachary. She’s very involved […]
CCI Team Member News – Scott Blain Earns MCR Designation
We’re pleased to announce that general manager Scott Blain recently achieved prestigious Master Certified Remodeler (MCR) status from the National Association of the Remodeling Industry (NARI). The designation signifies the remodeling contractor’s superior knowledge, dedication to the industry and community involvement. “I appreciate the hard work NARI does on behalf of our industry and take […]
CCI Team Member News – Meet Sterling Bump
Sterling, an assistant project coordinator, is the newest member of the Custom team. As president Bill Farnsworth’s stepdaughter, she’s the latest example of our success in finding good employees from within our ranks of family and friends. A 2012 graduate of Ayer Shirley Regional High School who has taken classes at Fitchburg State University, […]
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