Category: From The Office

President Bill Farnsworth, general manager Scott Blain.

CCI Management Memo: Why We Believe in the Lead Carpenter System

Since starting Custom in 1990, one of the mainstays of our firm has been the lead carpenter system. In this Management Memo, we’d like to explain what this system is all about and how it benefits our clients. At Custom, we don’t manage projects from our office. Rather, once the project starts, it’s overseen by […]

Is a Major Interior Renovation Right for You?

Is a Major Interior Renovation Right for You?

Many people associate an interior renovation with an expansion of the home’s footprint. In fact, major remodeling projects frequently don’t involve building an addition, but rather reconfiguring the existing space in a better way. So if you’re feeling a little crowded in your home, a lack of square footage isn’t necessarily the issue. It could […]

Top 10 steps to prepare for a remodel

May is National Home Improvement Month. What can a homeowner do to prepare for a remodel? Here is a top 10 list of steps homeowners should take before breaking ground on their next remodel.   Research your project. Taking time to research projects on the Internet and NARI.org will provide a good sense of what […]

President Bill Farnsworth, general manager Scott Blain.

CCI Management Memo: What Customer Service Means to Us

For this Management Memo, we thought it would be interesting to get the perspective of production manager Craig Lielasus on what’s involved in delivering first-rate customer service. As he explains, customer service covers everything from the initial call a prospective client makes to our office to the actions of every employee or subcontractor working a […]

Bill Farnsmorth EM NARI

CCI’s Bill Farnsworth on the 2017 EM NARI Board of Directors

The EM NARI Board of Directors represents the diverse businesses that make up our chapter with a heavy emphasis on remodeling contractors.  The EM NARI Board Members work throughout the year, some serving both on the Board and as committee chairs, to ensure that the programs and efforts of the chapter meet the needs of […]

The Challenges of Creating a Project Timeline

CCI Q&A: The Challenges of Creating a Project Timeline

Production manager Craig Lielasus explains what goes into creating a project timeline — and how we and our customers can use this valuable tool. At what point in the process do you begin working on the timeline? As soon as the initial deposit comes in, project coordinator Michael Daniell and I get started. We review […]

Remodeling 550 QR500

Custom Makes The Remodeling 550 and the QR500 Lists!

Remodeling magazine has released its 2016 Remodeling 550 list, and Custom made the cut. We came in at No. 72 among Full-Service Remodelers. The Remodeling 550 captures the largest 550 remodeling companies in the United States, distinguishing among full-service, replacement and insurance restoration contractors as well as franchise operations.   In addition, Custom placed No. […]

Justyn Atwood and TJ Kane

CCI Team Member News

Preparing the Next Generation According to many reports, an aging workforce is an issue in the remodeling industry. We’re doing our part to improve the situation by grooming young carpenters in the Custom way to become productive, effective and experienced craftsmen. When possible, we like to offer this opportunity to family and friends of our […]

President Bill Farnsworth, general manager Scott Blain.

CCI Management Memo: Is Now the Time to Remodel?

With many Greater Boston homeowners having seen the value of their investment rise since the dark days of 2008–2012, now may be an excellent time to put some money into home improvements The key is to make smart decisions. For example, “McMansions” aren’t exactly in vogue, so you should be wary of spending on luxury […]

Custom Contracting Team

CCI Management Memo: A Dedicated Team Is the Key to Our Success

Outside of quality of work, price has traditionally been the most critical variable for homeowners evaluating general contractors. In Eastern Massachusetts today, however, availability may well have moved ahead of price.   In the March newsletter, we wrote about the challenges of finding a qualified remodeler who can take on your project within a reasonable […]