Category: From The Office

President Bill Farnsworth, general manager Scott Blain.

Is Now the Time to Remodel? – CCI Management Memo

The Greater Boston residential real estate market is still going strong. That’s great news if you own a home (perhaps less so if you don’t own but are looking to buy).   Now suppose you own but think you want something bigger, more updated or simply different. Your best option might be to sell — […]

New Deck

15 Spring Home Maintenance Musts

To do a thorough job of spring home maintenance and cleaning, follow these easy and smart routines. By Merv Kaufman Roof 1/16 With binoculars and a keen eye, you can generally spot roof problems. Cracked or missing shingles should be replaced, and if you see any shingle-shift, it may mean you need to install new […]

Jeff O’Rourke - GoliathTech

CCI Subcontractor’s Corner: Jeff O’Rourke, GoliathTech

At Custom Contracting, we work hard to incorporate the latest advances in the field so we can deliver greater value to homeowners. A case in point is our adoption of screw pile footings in certain projects.   Screw piles are an alternative to traditional concrete footings or foundations. The website of our vendor of choice, […]

NARI Board

CCI Staff News – March, 2018

Custom’s cabinetry specialist, Nikki DeFelice, has been named one of the top designers of 2017 by Bertch cabinets. The high quality and wide range of Bertch styles make these cabinets a favorite among many of our clients.         President Bill Farnsworth (far right ) has been named to theboard of directors of […]

President Bill Farnsworth, general manager Scott Blain.

Accessory Apartments & Multigenerational Living – CCI Management Memo

It’s no surprise to us that the number of multigenerational homes is growing across the country. We’re certainly seeing that trend among our clients. A 2016 Pew Center analysis of census data found that “in 2014, a record 60.6 million people, or 19% of the U.S. population, lived with multiple generations under one roof.” That […]

President Bill Farnsworth, general manager Scott Blain.

CCI Management Memo: Why We Believe in the Lead Carpenter System

Since starting Custom in 1990, one of the mainstays of our firm has been the lead carpenter system. In this Management Memo, we’d like to explain what this system is all about and how it benefits our clients. At Custom, we don’t manage projects from our office. Rather, once the project starts, it’s overseen by […]

Is a Major Interior Renovation Right for You?

Is a Major Interior Renovation Right for You?

Many people associate an interior renovation with an expansion of the home’s footprint. In fact, major remodeling projects frequently don’t involve building an addition, but rather reconfiguring the existing space in a better way. So if you’re feeling a little crowded in your home, a lack of square footage isn’t necessarily the issue. It could […]

Top 10 steps to prepare for a remodel

May is National Home Improvement Month. What can a homeowner do to prepare for a remodel? Here is a top 10 list of steps homeowners should take before breaking ground on their next remodel.   Research your project. Taking time to research projects on the Internet and NARI.org will provide a good sense of what […]

President Bill Farnsworth, general manager Scott Blain.

CCI Management Memo: What Customer Service Means to Us

For this Management Memo, we thought it would be interesting to get the perspective of production manager Craig Lielasus on what’s involved in delivering first-rate customer service. As he explains, customer service covers everything from the initial call a prospective client makes to our office to the actions of every employee or subcontractor working a […]

Bill Farnsmorth EM NARI

CCI’s Bill Farnsworth on the 2017 EM NARI Board of Directors

The EM NARI Board of Directors represents the diverse businesses that make up our chapter with a heavy emphasis on remodeling contractors.  The EM NARI Board Members work throughout the year, some serving both on the Board and as committee chairs, to ensure that the programs and efforts of the chapter meet the needs of […]

The Challenges of Creating a Project Timeline

CCI Q&A: The Challenges of Creating a Project Timeline

Production manager Craig Lielasus explains what goes into creating a project timeline — and how we and our customers can use this valuable tool. At what point in the process do you begin working on the timeline? As soon as the initial deposit comes in, project coordinator Michael Daniell and I get started. We review […]