Client Testimonials

“It is hard to believe that your team finished their work on our house almost 2 months ago! The new space is absolutely wonderful and we enjoy it every day. We would like to thank the whole team, but Bryan and Mark in particular, for their hard work in completing this project on time, on budget, and with exceptional communication and consideration. They were an absolute pleasure to work with – I can’t imagine anything they (or anyone we worked with at Custom) could have done to make the project go any more smoothly. Nearly every single day when I got home from work, I could easily walk around and point out progress. As potential issues arose during the finish work (as I know they always do), Bryan quickly suggested excellent solutions. We have been telling any friends who ask how great Custom Contracting was to work with and we will definitely contact you if we have any major projects in the future.

As we have closed out the project, I wanted to check in to make sure there is nothing more required on our end – I am assuming the building permit has been closed. Are we required to get a survey of the completed project for the town?

Thanks again for helping to change our home from one that we felt shoehorned into to a much more comfortable space!”

Dan and Anne Dixon


“We love our renovations and can’t thank all of you enough. It’s hard to pick what we love most – the kitchen, the garage or the mudroom. You made a major renovation as seamless as possible. Everyone we came across, from Bill to the subs, were professional, respectful and highly competent. We entertained numerous times throughout the holidays and the space was perfect! We wouldn’t hesitate to use you guys again and continue to recommend you without hesitation. A million thanks from our family.”

The Cronin Family


“We are very pleased with how the bathroom turned out. Everyone who worked on the project was professional and responsible. Michael was very helpful and provided guidance that improved the bathroom. He was patient when we waffled on decisions or asked for unexpected things. Terry was conscientious and responsive; it was a pleasure working with him and his carpentry was flawless.”

Doug Hazen and Marlena Rupp, Arlington, MA


“My kitchen project was completed in January 2017 – one year later, I am still thrilled with the job that Custom Contracting did. I love my new kitchen!
Everyone that I worked with at Custom Contracting was great. They completed the project on time and on budget. I would especially like to thank Nikki, who did a great job finding storage solutions and Dave Surrette who was the project manager. Dave was fantastic – answering any questions I had and keeping me up to date on progress.

I will definitely recommend Custom Contracting to friends and co-workers.”

Deirdre Keady


“Over several years having had three bathrooms remodeled, carpentry work done on garage and painted, lattice work on front porches replaced, tenants’ apartment painted, carpentry work done and most recently back porches replaced and stained I wouldn’t think of calling anyone else but Custom Contracting – the most professional and knowledgeable people I have ever dealt with. I am comfortable knowing whatever needs to be done will be done right.”

Alice Janjigian, Belmont


“We were extremely happy working with Custom Contracting, Inc. Their timeliness, attention to detail, and experience were the three main factors that led us to choose them originally, and we did not regret our decision at all. Bill and Bryan were quite flexible about additional work beyond the scope of the original proposal, and they helped find ways to cut some of these additional costs. They also communicated well with me and the specialty architectural firm involved.”

Young-Ho Yoon, Newton


“As hard as it is to live without a kitchen, Custom Contracting made it as painless as possible. I was impressed that even though there were some surprises behind the walls that we didn’t expect, we stayed on schedule. I know if I tried to coordinate different people to do the work myself, this project would have taken twice as long. Lastly, I have to say, Custom Contracting (in particular Dave, our lead contractor) was especially wonderful with our dog Missy. Within the first week Missy adjusted to people coming in the house and Dave always made sure he reassured her that all was okay. It was a great relief not to worry about her while the house was in transition.”

Dotti & Richard Devanna, Arlington


“We love our new kitchen and receive favorable comments on its design and functionality. The kitchen designer spent time working with us, listening to what we wanted, giving us her professional advise, and putting it all together in a design that fits our needs and living style. The project manager and all the subcontractors did excellent work with minimum interruption to the remainder of the house. The entire team of Custom Contracting were a pleasure to work with throughout the entire process.”

Steve & Carol Rosenstock, Needham


“We were really happy with your work & the professionalism. You were very organized and stayed pretty close to your timeline, which is unheard of in construction. We have never been more pleased with an end product as we are with our new space. Everyone was very friendly & pleasant to have around….Thanks for your wonderful work & great people. We will definitely use your services again if we do more work – maybe our kitchen!”

Darcy Thomas & Bishal Mainali, Arlington


“This is the fifth time I’ve called on Custom Contracting to help with a home improvement project. That speaks for itself! The product is high quality and the people are terrific – friendly, responsive, and skilled.”

Patty & Jeff Simmons, Lincoln


“Very happy with the work. It was done as scheduled; we weren’t left waiting and wondering if the contractor would return after a couple of days. All members of the team, including subs, were knowledgeable, helpful and understanding when we had questions or had to make decisions. They were also nimble in working around our schedule and tolerating the dog, who may, or may not have been terribly helpful to them :-)”

Susan and Todd Elmore, Arlington


“Three of our bathrooms needed complete remodeling/demolition. Our experiences from the planning to completion stage were excellent. All of the staff were helpful, professional, and friendly. No question or request was taken lightly and, if a problem existed, it was solved efficiently. Workmanship was excellent and the finished bathrooms are a pleasure to look at and use.”

Lisa & Mo Diamant, Lexington, MA


“We found everyone we worked with at Custom Contracting to be very professional. I felt that the project was impeccably completed. There was great communication within the entire team and I felt that as homeowners our feedback and/or concerns were taken seriously and we were always kept apprised of the project scheduling and in the loop. ”

Cara & Even Hecker


“We were very happy with the bathroom remodel, deck extension and front entrance work done. Everyone was very professional and completed work on time. Custom Contracting managed the work from start to finish in a very responsive way. We especially appreciated how staff listened to our comments and made appropriate suggestions and changes to the project. Additionally, we were very happy with the cleanup after each project! Thanks very much Custom Contracting. We will certainly continue to recommend your company to others.”

Beth Quigley and Doug Funkhouser, Arlington, MA


“We were very pleased overall with the extensive kitchen renovation project. Our lead carpenter Dave Surrette was fabulous! Not only is he a very skilled craftsman, but he handled each and every issue that arose with professionalism and patience. I can’t praise him enough for the wonderful work he did for us! We would definitely hire Custom Contracting again, and recommend them to anyone looking for these services. This is a talented group!”

Kelly & John Morrissey, Wayland


“We’ve had Custom Contracting do many projects for us – from small (built-in bookshelf; window trim replacement) to large (kitchen renovation) – over the course of the past 17 years. Their workmanship, timeliness, and service is excellent! We’ve referred multiple friends to them and will continue to do so.”

Lara & Chip Terry, Winchester, MA


“Very happy with result. Work was done efficiently and carefully and excellent customer service. Would recommend Custom Contracting to my friends.”

Paul & Nancy Gauron, Belmont, MA


“From design through completion everything was done well and in a timely fashion. This includes all the smaller parts as well as the room construction. Mark, Billy, Mark, Craig and all the sub-contractors were good, courteous and attentive. They were fun to have around!”

Mary Ann Joyce & Ed Romar, Arlington, MA


“We are delighted with the renovations to seven rooms, two hallways, and a stairwell throughout our colonial style home. Our hardwood flooring was sanded and beautifully re-finished, new plaster ceilings were installed, and interior paint was applied to every space. The sunroom was transformed with our requested box window that was designed by Bill. All the carpentry work was most competently handled by Kirk and Tyler. Once again, we are pleased with the end result and especially the responsiveness of the Custom Contracting team. Our home has been made into a pleasure to live in.”

Jeannette and Robert Conro, Belmont, MA


“One of the best home contractor experiences we have ever had. The workers were absolute gentlemen – punctual, self-reliant. The workmanship was excellent including color matching existing woodwork beautifully. We would hire you again without hesitation. ”

Ken Rosenstein & Laura Miller, Newton, MA


“Custom Contracting did a gut renovation of a guest bathroom. I was very pleased with the process and the result – everyone raves when they see it. They were well organized, very helpful with the product selection process, mindful of my budget limitations, provided a detailed timeline of the project plan, and the quality of the work is excellent. Aside from his own hands-on work, lead carpenter Eric managed the sub-contractors and me – answering my questions, explaining the next steps, etc. Everyone who came to the house was pleasant and capable and cleaned up the work area at the end of the day. I would use CC again.”

Nancy Goodwin,  Arlington, MA


“Really appreciated Craig and the team’s focus on getting us the right size/type of tub. The new one fit perfectly and the repositioning of the plumbing is great. Everything was left clean and squared away when the work was done. Many thanks!”

Scott Wells and Mary Kroupa Wells, Wellesley, MA


“We were very pleased with the work done by Custom. The quality of the work is top notch. We hope to work with you again. We also felt like our primary contact (Bryan) was very responsive to our requests, and went above and beyond on several occasions. We really appreciated that.
The work was excellent from Custom and your subs. Your team takes great pride in the work and it shows. We love our new baths. Thank you!”

Lisa DiRocco & Deb Choquette, Medford, MA



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