President Bill Farnsworth, general manager Scott Blain.

Management Memo: Taking the Fear out of Remodeling

Investing in a home renovation or addition is an exciting prospect, but it can also be scary. While there’s considerable upside, there are also perfectly understandable concerns about everything that could go wrong.

At Custom, we get it. That’s why from our first conversations with potential clients, we follow a number of best practices to ensure they’re comfortable with the process, the budget and the prospect of working with us.

Here’s a look at the three most common fears of homeowners — and how we strive to address each.

 

You won’t get what you want.

When it comes to choosing a remodeling firm, it’s essential that you know exactly what’s being delivered. That’s why we take pride in delivering detailed specifications that serve as an instructional manual for the project. All the work involved — from demolition through completion — is outlined in plain English.

Chances are, our specifications will be far more comprehensive than any you receive from competing firms. That’s how we ensure you’re fully educated about each step of the project and the final result.

 

You won’t be charged a fair price.

One of the key advantages of being in business for nearly three decades is institutional knowledge. We know how long it takes to accomplish certain tasks as well as what surprises we might encounter, especially in older homes.

Based on the considerable historical data at our disposal, we can provide a ballpark quote early on in the process to determine if there’s a financial fit. And we’re happy to adjust product selections and other variables to try to arrive at a budget that works for you.

 

The job will take longer than promised or expected.

Let’s face it: General contractors have a bad reputation for going weeks or even months past project deadlines. We believe that lack of discipline is unacceptable — and avoidable.

In creating a project timeline, production manager Craig Lielasus and project coordinator Mike Daniell review the specifications and figure out how each detail maps to the various components of the timeline. Then they break down each component to confirm how long it will take. Once the timeline is completed, we make sure everything fits into our master production schedule and that the lead carpenter and trade subcontractors clear their schedules.

 

Certain disruptions, such as inclement weather or a delay in an inspector visit, may push out the deadline. But ultimately, we’ll come as close as possible to meeting your expectations.

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Custom Contracting, Inc. 1267A Massachusetts Ave. Arlington, MA 02476 Phone: 781-648-2835 Fax: 781-648-0907 Email: cci@custom-contracting.com

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